PITCH is a brand new dynamic, high‑energy sports bar operating under the Pneuma Group, known for its strong brand identity and exceptional customer experiences. We are seeking a Bar Manager who can deliver operational excellence, outstanding service standards and confident leadership, while working collaboratively with the Pneuma Group’s marketing and branding team to support venue visibility, promotions, and customer engagement. Along with Pneuma’s strong values.

The ideal candidate will thrive in a fast‑paced environment, bring a positive and proactive approach to team management, and help ensure PITCH remains a top destination for great drinks, great service and great sport. This is a hands‑on role, with the Bar Manager predominantly based on the floor. You will lead by example during service, support the team in real time and maintain a strong presence throughout the venue to ensure consistent standards and an excellent guest experience.

The Opportunity

PITCH Middlesbrough is seeking an experienced Bar Manager to run day‑to‑day bar operations and help shape the venue as a leading local sports and social destination. This role combines strong people leadership with commercial accountability and a visible, customer‑facing presence. You will work closely with group colleagues to deliver promotional activity, maintain brand standards and drive sales while ensuring high standards of safety, compliance and guest care.

Key Responsibilities

• Lead and develop the bar team — recruit, train, coach and rota team members; foster a positive, collaborative culture and maintain high standards of service on every shift.

• Deliver exceptional customer experience — be present on the floor during service, resolve issues promptly, maintain product quality and ensure consistent service delivery.

• Drive commercial performance — manage stock and margins, implement upsell and promotional activity, analyse sales and contribute to forecasting and local marketing initiatives.

• Operational excellence — maintain opening/closing procedures, equipment checks, cash handling controls and accurate till reconciliation.

• Compliance and safety — ensure licensing, age‑check procedures, food safety and health & safety standards are followed at all times.

• Collaborate with group functions — work with Pneuma Group marketing and branding teams to deliver campaigns, build local engagement and ensure consistent brand presentation.

• Manage supplier relationships and stock — order and manage inventory, negotiate with suppliers where appropriate and monitor waste and shrinkage.

• Reporting and administration — maintain records, support payroll input, provide regular performance updates and assist with rota planning and cost control.

Person Specification

• Proven bar or hospitality management experience — ideally in a high‑volume bar, sports venue or similar hospitality environment.

• Strong leadership skills — able to lead a diverse team, develop talent and deliver consistent performance under pressure.

• Commercially minded — focused on sales growth, margin management and delivering measurable results.

• Excellent communication and customer service — confident dealing with guests, suppliers and colleagues at all levels.

• Organised and reliable — able to manage stock, rotas, cashing up and compliance duties accurately.

• Knowledge of licensing and safety regulations — demonstrable awareness of legal and regulatory requirements for licensed premises.

• Flexible approach to working hours — available to work evenings, weekends and major live‑sport events.

• Values‑led — aligns with Pneuma Group’s focus on team wellbeing, excellent customer experiences and responsible service.

What We Offer

At Pneuma, we’re committed to creating a supportive, rewarding working environment where our people can thrive. Alongside a competitive salary, we offer a comprehensive benefits package designed to enhance your wellbeing, protect your future, and support life inside and outside work. Our benefits include:

• Healthcare Cash Plan – Cashback on everyday healthcare expenses such as dental, optical, and physiotherapy.

• Tech Purchase Scheme – Spread the cost of new technology through affordable monthly payments.

• Cycle to Work Scheme – Save on bikes and cycling equipment while supporting a healthy, eco‑friendly commute.

• Income Protection – Financial support if you’re unable to work due to long‑term illness or injury.

• Critical Illness & Life Insurance – Extra peace of mind for you and your family.

• Virtual GP Service – Quick and convenient access to medical advice, whenever you need it.

• Employee Assistance Programme (EAP) – Confidential support for mental health, wellbeing, and financial concerns.

• Discounts & Cashback Platform – Savings on hundreds of retailers, essentials, and lifestyle purchases.

• Birthday Day Off – Enjoy an additional day of paid leave to celebrate your birthday.

• A Supportive Working Environment – A culture that values wellbeing, collaboration, and personal growth.

How to apply

If you are an enthusiastic, experienced bar manager who is passionate about hospitality and sport, and keen to play a leading role in a new and ambitious venue, we’d love to hear from you. Please submit your CV and a brief cover letter outlining your suitability for the role and relevant availability.