We are seeking a confident, hands-on Front of House Supervisor to lead day-to-day operations within a busy and dynamic market hall. This role is ideal for an experienced hospitality professional who thrives on the floor, delivers outstanding customer service, and brings strong leadership, stock control, and barista expertise.

You will be responsible for ensuring seamless service across multiple vendors or counters, maintaining exceptional standards of quality, efficiency, and guest experience at all times.

Key Responsibilities

Front of House Operations

• Supervise and coordinate daily Front of House activities across the market hall

• Lead by example, delivering consistently excellent customer service

• Manage staff rotas, breaks, and floor coverage during peak and quieter periods

• Act as the first point of contact for customer queries, feedback, and complaints

• Ensure high standards of cleanliness, presentation, and health & safety compliance

Stock Control & Inventory Management

• Monitor stock levels across food, beverage, and retail areas

• Conduct regular stock counts and investigate discrepancies

• Collaborate with vendors and management to forecast demand and minimise waste

• Ensure correct stock storage, rotation (FIFO), and handling procedures

• Support ordering processes and maintain accurate inventory records

Barista & Beverage Oversight

• Prepare high-quality coffee and beverages to a professional standard

• Train and support team members in barista skills and coffee knowledge

• Maintain coffee machines and equipment, ensuring consistent product quality

• Monitor usage of coffee beans, milk, and related supplies

• Uphold all hygiene and food safety standards in beverage preparation areas

Team Leadership & Development

• Motivate, train, and supervise Front of House team members

• Deliver daily briefings and communicate operational updates clearly

• Support onboarding and ongoing training and development

• Foster a positive, collaborative, and high-performing team culture

Sales & Performance

• Drive sales through proactive upselling and exceptional service

• Monitor daily performance and identify opportunities for improvement

• Support promotional activities, activations, and events within the market hall

Skills & Experience

Essential:

• Previous experience in a Front of House supervisory role within hospitality

• Qualified barista with strong coffee knowledge and hands-on experience

• Proven experience managing stock control and inventory

• Strong leadership, organisation, and people-management skills

• Excellent communication and customer service abilities

• Ability to perform well in a fast-paced, multi-vendor environment

• Flexible availability, including evenings and weekends

Desirable:

• Experience working in food halls, markets, or multi-outlet venues

• Food Safety and Hygiene certification

• Basic knowledge of POS systems and reporting

What We’re Looking For

A proactive, approachable leader who enjoys being on the floor, supports their team, and takes pride in delivering a high-quality guest experience in a vibrant market setting.

What We Offer

At Pneuma, we’re committed to creating a supportive, rewarding working environment where our people can thrive. Alongside a competitive salary, we offer a comprehensive benefits package designed to enhance your wellbeing, protect your future, and support life inside and outside work. Our benefits include:

• Competitive Salary

• Healthcare Cash Plan – Cashback on everyday healthcare expenses such as dental, optical, and physiotherapy.

• Tech Purchase Scheme – Spread the cost of new technology through affordable monthly payments.

• Cycle to Work Scheme – Save on bikes and cycling equipment while supporting a healthy, eco‑friendly commute.

• Income Protection – Financial support if you’re unable to work due to long‑term illness or injury.

• Critical Illness & Life Insurance – Extra peace of mind for you and your family.

• Virtual GP Service – Quick and convenient access to medical advice, whenever you need it.

• Employee Assistance Programme (EAP) – Confidential support for mental health, wellbeing, and financial concerns.

• Discounts & Cashback Platform – Savings on hundreds of retailers, essentials, and lifestyle purchases.

• Birthday Day Off – Enjoy an additional day of paid leave to celebrate your birthday.

• A Supportive Working Environment – A culture that values wellbeing, collaboration, and personal growth.

How to apply

If you are passionate about delivering great hospitality and leading a motivated front‑of‑house team, we’d love to hear from you. Please submit your CV and a brief cover letter outlining your suitability for the role and your availability.